Return Policy

About returns and exchanges

At Lemontree we strive to provide our customers with the highest quality products and services.

Our Production partner Shineon does'nt accept any returns.

The refund requests will be revieved by Shineon, orders may be received not up to standard which can happen rarely, as our production parters make hand customize and personalized products for each and every order. While we cannot consider refunding orders, we will consider issuing a remake at no extra charge.

As all items are made to order and many of them are personalized, we are unable to offer refunds on orders if the error is not the responsibility of our production partner.

This policy applies to all products and services offered by Shineon.

We understand that there may be rare cases where the customer may request a refund due to extenuating circumstances. In such cases, the customer should contact the store's support info@lemontreestores.com and provide a photo showing the issue where possible.

Satisfaction with our products and services is of utmost importance, and we will do our best to address any issues and find a suitable solution for all parties involved.

Detailed Policy

The following situations can be reviewed by management for escalation: 

• You have requested cancellation of an order that has been stuck "In Production" and our support team were able to grant that cancellation request.
• If we're unable to replace an item under the remakes process, for example, because a product was discontinued.

We'll endeavour to assist any seller facing a payment dispute or chargeback, and often shipping out a replacement item before the dispute lapses will assist sellers in winning the dispute.